Feb 09, 2015 If Microsoft Office for Mac 2011 is crashing when it starts up in Mac OS X 10.10 (Yosemite), you should watch this how-to video for some tips that can help fix it. This video is based on solutions. Nov 09, 2018 Unless noted, the information in this article also applies to Office 2019 for Mac and Office 2016 for Mac, which are available as a one-time purchase from a retail store or through a volume licensing agreement. Most of this article is tables detailing network URLs, type, and description of service or feature provided by that endpoint.
Summary
When you try to open a Word document on Mac document, Word stops opening. If you are faced with this issue and are willing to solve it, then follow the 3 solutions. If you have data loss problem after fixing the Word not opening issue, EaseUS Data Recovery Wizard for Mac can do you a favor.
On this page, we have collected three practical solutions that can help fix the 'Word Not Opening' error on Mac. And if you mistakenly removed a Word file on Mac, let reliable Mac file recovery software as recommended here for help. Check out how to fix the not opening Word file to accessible again:
'Word 2016 on my Mac won't open. It flashes immediately by double-clicking and then closes unexpectedly. I didn't do anything or any change. How to fix it if Microsoft Word won't open at all?'
In addition to this situation, most users are also faced with these errors:
As Microsoft Word is widely used among people, owning some basic Word troubleshooting is recognized as an essential skill. Today you're going to learn three tricks in solving Word not opening on Mac. The given workarounds are applicable to all Word editions such as 2003, 2007, 2010, 2013 2016.
1. Run Repair Disk Permissions
Step 1: On the 'Go' menu, click 'Utilities'. Start the Disk Utility program.
Step 2: Choose the primary hard disk drive for your computer. Then, click the 'First Aid' tab.
Step 3: Click 'Run' to repair the disk volume errors and permissions. Microsoft office 2019 for mac vl serializer. When it finishes, click 'Done'.
2. Remove Word Preferences
Step 1: Open 'Library'. Usually, click 'GO' > 'Go to the folder', then type ~/Library
Step 2: Locate a file named as 'Preferences'.
Step 3: Find a file named as com.microsoft.Word.plist. Move the file to the desktop.
Start Word, and check whether the problem still occurs.
If the problem still occurs, exit Microsoft Word, and then restore the 'com.microsoft.word.prefs.plist' file to its original location. Then, go to Step 4.
If the problem seems to be resolved, you can move the file to the trash.
Note: If you do not locate the file, the program is using the default preferences.
Step 4: Exit all Microsoft Office for Mac programs. Then, Click the Word icon. On the left, click 'Preferences'.
Step 5: Click 'File Locations'.
Step 6: Select 'User templates'.
Step 7: Locate the file that is named Normal, and move the file to the desktop.
You can also find the file named as Normal through this way: 'Library' > 'Application Support' > 'Microsoft' > 'Office' > 'User Templates' > 'Normal'
Start Word, and check whether the problem still occurs. If the problem seems to be resolved, you can move the 'Normal' file to the trash.
3. Try to Open and Repair Word
Step 1: Start Word. On the File menu, click 'Open'.
By continuing to browse, you are agreeing to our use of cookies as explained in our Privacy Policy.Furthermore, installing the wrong Microsoft drivers can make these problems even worse. Microsoft lifecam vx-800 driver mac.
Step 2: In the Open dialog box, select the file that you want to open. Click the down arrow on the Open button, click 'Open' > 'Repair'.
Recover Deleted and Missing Word on Mac
Do not worry if the 'Word not opening' issue causes data loss disaster, you can recover unsaved Word document on Mac from its Temporary folder and AutoRecovery save. While for a deleted Word document on Mac, the easiest way of recovery is using a third-party Mac data recovery software.
EaseUS Data Recovery Wizard for Mac also recovers Word document that is missing, deleted or lost due to formatting, virus infection and other misoperation, and the best part of using the software to recover Word is being able to preview the file entirety.
Step 1. Select the location where your important Word documents were lost and click Scan button.
Step 2. EaseUS Data Recovery Wizard for Mac will start immediately a quick scan as well as a deep scan on your selected disk volume. Meanwhile, the scanning results will be presented in the left pane.
Step 3. By Path and Type, you can quickly filter the Word files you've lost earlier. Select the target files and click Recover Now button to get them back at once.
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Office for Mac applications provide a native app experience on the macOS platform. Each app is designed to work in a variety of scenarios, including states when no network access is available. When a machine is connected to a network, the applications automatically connect to a series of web-based services to provide enhanced functionality. The following information describes which endpoints and URLs the applications try to reach, and the services provided. This information is useful when troubleshooting network configuration issues and setting policies for network proxy servers. The details in this article are intended to complement the Office 365 URL and address ranges article, which includes endpoints for computers running Microsoft Windows. Unless noted, the information in this article also applies to Office 2019 for Mac and Office 2016 for Mac, which are available as a one-time purchase from a retail store or through a volume licensing agreement.
Most of this article is tables detailing network URLs, type, and description of service or feature provided by that endpoint. Each of the Office apps may differ in its service and endpoint usage. The following apps are defined in the tables below:
The URL type is defined as follows:
Office for Mac default configuration
Installation and updates
The following network endpoints are used to download the Office for Mac installation program from the Microsoft Content Delivery Network (CDN).
First app launch
The following network endpoints are contacted on first launch of an Office app. These endpoints provide enhanced Office functionality for users, and the URLs are contacted regardless of license type (including Volume License installations).
Note
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The Office Configuration Service acts as an auto-discovery service for all Microsoft Office clients, not just for Mac. The endpoints returned in the response are semi-static in that change is very infrequent, but still possible.
Sign-in
The following network endpoints are contacted when signing in to cloud-based storage. Depending on your account type, different services may be contacted. For example:
Note
For subscription-based and retail licenses, signing in both activates the product, and enables access to cloud resources such as OneDrive. For Volume License installations, users are still prompted to sign-in (by default), but that is only required for access to cloud resources, as the product is already activated.
Product activation
The following network endpoints apply to Office 365 Subscription and Retail License activations. Specifically, this does NOT apply to Volume License installations.
What's New content
The following network endpoints apply to Office 365 Subscription only.
Office for mac.get microsoft key. Researcher
The following network endpoints apply to Office 365 Subscription only.
Smart Lookup
The following network endpoints apply to both Office 365 Subscription and Retail/Volume License activations.
PowerPoint Designer
The following network endpoints apply to Office 365 Subscription only.
PowerPoint QuickStarter
The following network endpoints apply to Office 365 Subscription only.
Send a Smile/Frown
The following network endpoints apply to both Office 365 Subscription and Retail/Volume License activations.
Contact Support
The following network endpoints apply to both Office 365 Subscription and Retail/Volume License activations.
Save As PDF
The following network endpoints apply to both Office 365 Subscription and Retail/Volume License activations.
Office Apps (aka add-ins)
The following network endpoints apply to both Office 365 Subscription and Retail/Volume License activations when Office App add-ins are trusted.
Safe Links
The following network endpoint applies to all Office applications for Office 365 Subscription only.
Crash reporting
The following network endpoint applies to all Office applications for both Office 365 Subscription and Retail/Volume License activations. When a process unexpectedly crashes, a report is generated and sent to the Watson service.
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Options for reducing network requests and traffic
The default configuration of Office for Mac provides the best user experience, both in terms of functionality and keeping the machine up to date. In some scenarios, you may wish to prevent applications from contacting network endpoints. This section discusses options for doing so.
Disabling Cloud Sign-In and Office Add-Ins
Volume License customers may have strict policies about saving documents to cloud-based storage. The following per-application preference can be set to disable MSA/OrgID Sign in, and access to Office Add-ins.
If users try to access the Sign-In function, they will see an error that a network connection is not present. Because this preference also blocks online product activation, it should only be used for Volume License installations. Specifically, using this preference will prevent Office applications from accessing the following endpoints:
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To re-establish full functionality for the user, either set the preference to '2' or remove it.
Note
This preference requires Office for Mac build 15.25 [160726] or later.
Telemetry
Office for Mac sends telemetry information back to Microsoft at regular intervals. Data is uploaded to the 'Nexus' endpoint. The telemetry data helps the engineering team assess the health and any unexpected behaviors of each Office app. There are two categories of telemetry:
Microsoft takes your privacy very seriously. You can read about Microsoft's data collection policy at https://privacy.microsoft.com. To prevent applications from sending 'Usage' telemetry, the SendAllTelemetryEnabled preference can be adjusted. The preference is per-application, and can be set via macOS Configuration Profiles, or manually from Terminal:
defaults write com.microsoft.Word SendAllTelemetryEnabled -bool FALSE
defaults write com.microsoft.Excel SendAllTelemetryEnabled -bool FALSE
defaults write com.microsoft.Powerpoint SendAllTelemetryEnabled -bool FALSE
Disable Microsoft Error Reporting Macdefaults write com.microsoft.Outlook SendAllTelemetryEnabled -bool FALSE
defaults write com.microsoft.onenote.mac SendAllTelemetryEnabled -bool FALSE
defaults write com.microsoft.autoupdate2 SendAllTelemetryEnabled -bool FALSE
defaults write com.microsoft.Office365ServiceV2 SendAllTelemetryEnabled -bool FALSE
Heartbeat telemetry is always sent and cannot be disabled.
Crash reporting
When a fatal application error occurs, the application will unexpectedly terminate and upload a crash report to the 'Watson' service. The crash report consists of a call-stack, which is the list of steps the application was processing leading up to the crash. These steps help the engineering team identify the exact function that failed and why.
In some cases, the contents of a document will cause the application to crash. If the app identifies the document as the cause, it will ask the user if it's okay to also send the document along with the call-stack. Users can make an informed choice to this question. IT administrators may have strict requirements about the transmission of documents and make the decision on behalf of the user to never send documents. The following preference can be set to prevent documents from being sent, and to suppress the prompt to the user:
defaults write com.microsoft.errorreporting IsAttachFilesEnabled -bool FALSE
Note
If SendAllTelemetryEnabled is set to FALSE, all crash reporting for that process is disabled. To enable crash reporting without sending usage telemetry, the following preference can be set:
defaults write com.microsoft.errorreporting IsMerpEnabled -bool TRUE
Updates
Microsoft releases Office for Mac updates at regular intervals (typically once a month). We strongly encourage users and IT administrators to keep machines up to date to ensure the latest security fixes are installed. In cases where IT administrators want to closely control and manage machine updates, the following preference can be set to prevent the AutoUpdate process from automatically detecting and offering product updates:
defaults write com.microsoft.autoupdate2 HowToCheck -string 'Manual'
Blocking Requests with a Firewall/ProxyMicrosoft Word 2016 Error Reporting Mac Pdf
If your organization blocks requests to URLs via a firewall or proxy server be sure to configure the URLs listed in this document as either allowed, or block listed with a 40X response (e.g. 403 or 404). A 40X response will allow the Office applications to gracefully accept the inability to access the resource, and will provide a faster user experience, than simply dropping the connection, which in turn will cause the client to retry.
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If your proxy server requires authentication, a 407 response will be returned to the client. For the best experience, ensure that you're using Office for Mac builds 15.27 or later, as they include specific fixes for working with NTLM and Kerberos servers.
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